OUR WARRANTIES
Warranty Details
T-fal offers different warranties depending on the type of product. Please select a product type below for detailed warranty information.
Cookware Warranty
When we say our products last a lifetime, we mean it. Which is why our cookware, knives, accessories, and bakeware are backed by a limited lifetime warranty.
Small Domestic Electrical Appliances Warranty
Our kitchen appliances are supported by an extensive authorized service network that offers repairs and spare parts to keep electric products in good shape.
Accessories, Spare Parts & Kitchen Knives Warranty
Any accessories or spare parts used to repair your kitchen appliances or cookware are also eligible for our superb warranty.
Your request concerns a culinary article
There are several possibilities within the guarantee:
• Your product was purchased from a retailer of our brand: bring the product back to the point of sale where you bought it (or contact your retailer if you bought it online),
• Your product was purchased on our website: in order to facilitate the processing of your request, please send us via our contact form.
• proof of purchase
• a photo of your product (inside and outside if necessary)
Cookware is not subject to repairability and therefore cannot be repaired.
What is an international guarantee?
Where a product purchased in a listed country and then used in another listed country, the international TEFAL/T-FAL guarantee duration
is the period for the country of usage, even if the product was purchased in a listed country with a longer guarantee duration.
The repair process may require a longer time if the product is not locally sold by TEFAL/T-FAL in the country of usage. If the product is not repairable in the new country of usage, the international TEFAL/T-FAL guarantee is limited to a replacement by a similar or alternative product at similar cost, where possible.
Our parts and accessories shop
You can order spare parts, download assembly instructions or watch tutorial videos.
This is the cheapest solution, but it requires some disassembly and reassembly. In this case, a do-it-yourself repair is not guaranteed.
What is the 15 Year Fair Repair Commitment?
The cost of parts at a fair price and the availability of a network of approved repairers are part of our 15-year Repairability commitment.
Example: The lid of your Tefal appliance no longer closes and your appliance is no longer covered by the guarantee? No need to buy the whole appliance again! You can order the lid in our Accessories Shop. This way you can enjoy your product for longer, and nature will thank you!
The cost of repair parts, as well as the availability of a network of authorised repairers to carry out repairs, are also part of our commitment to the repairability of our products for 15 years at a fair price.
OUR USE & CARE
USE & CARE DETAILS
T-fal offers different use & care instructions depending on the type of product. Please select a product type below for more details about the best use & care.
Standard Cookware Use & Care
Learn simple tips to care for your cookware and make it last for years.
Ingenio Cookware Use & Care
Explore easy tips to maintain your Ingenio cookware with detachable handles and keep it in great condition for years.
Knives Use & Care
Discover easy tips to maintain your knives, ensuring they stay sharp, durable, and perform like new.
Clipso Pressure Cooker Use & Care
Learn simple ways to care for your pressure cooker, keeping it in top condition and ensuring optimal performance.