OUR USE & CARE
USE & CARE DETAILS
T-fal offers different use & care instructions depending on the type of product. Please select a product type below for more details about the best use & care.
Standard Cookware Use & Care
Learn simple tips to care for your cookware and make it last for years.


Ingenio Cookware Use & Care
Explore easy tips to maintain your Ingenio cookware with detachable handles and keep it in great condition for years.


Knives Use & Care
Discover easy tips to maintain your knives, ensuring they stay sharp, durable, and perform like new.


FAQ COOKWARE STAINLESS STEEL
How to better use my product?
Is stainless steel cookware oven proof?
Only frying pans, saucepans or sauté pans from the Ingenio range can go in the oven, thanks to their detachable handles (ensure that the detachable handle is removed). Utensils should never be used in a microwave or convection oven.
Only frying pans, saucepans or sauté pans from the Ingenio range can go in the oven, thanks to their detachable handles (ensure that the detachable handle is removed). Utensils should never be used in a microwave or convection oven.
General recommendations
• You can use certain metal utensils with the exception of knives and whisks (Refer to the recommendations for use indicated on the packaging or in the instructions included with the product).
• Avoid cutting directly in the pans.
• After cooking, do not let pans boil dry and do not leave empty pans on a heated burner.
• Always select the proper electric burner size or adjust the gas burner so the flame only touches the bottom of the pan and does not climb up the sides.
• Never leave pans unattended while cooking.
• Let pans cool before cleaning.
• Wash the frying pan in hot water and washing-up liquid to remove any dust.
• Wash and dry your cookware after each use.
• You can use certain metal utensils with the exception of knives and whisks (Refer to the recommendations for use indicated on the packaging or in the instructions included with the product).
• Avoid cutting directly in the pans.
• After cooking, do not let pans boil dry and do not leave empty pans on a heated burner.
• Always select the proper electric burner size or adjust the gas burner so the flame only touches the bottom of the pan and does not climb up the sides.
• Never leave pans unattended while cooking.
• Let pans cool before cleaning.
• Wash the frying pan in hot water and washing-up liquid to remove any dust.
• Wash and dry your cookware after each use.
Why can a pan turn gondola-shaped?
A pan warps under thermal shock (an overheated empty pan, a hot pan in contact with cold water or placed on a cold surface, etc.).
Before cleaning the pan, let it cool to room temperature.
A warped pan will give poor cooking results.
A pan warps under thermal shock (an overheated empty pan, a hot pan in contact with cold water or placed on a cold surface, etc.).
Before cleaning the pan, let it cool to room temperature.
A warped pan will give poor cooking results.
Can I put my pans into the microwave?
Pans should NEVER be used in a microwave oven.
Pans should NEVER be used in a microwave oven.
What type of utensils should I use?
You should refer to the recommendations for use indicated on the packaging or in the instructions included with the product.
Depending on the range, most metal utensils can be used except knives, forks and whisks. However, care should be exercised when using any metal utensil. Avoid using sharp edged utensils and avoid cutting directly in the pan.
However, to extend the life of your frying pans and saucepans, we strongly recommend that you do not use metal. Choose plastic or wood.
You should refer to the recommendations for use indicated on the packaging or in the instructions included with the product.
Depending on the range, most metal utensils can be used except knives, forks and whisks. However, care should be exercised when using any metal utensil. Avoid using sharp edged utensils and avoid cutting directly in the pan.
However, to extend the life of your frying pans and saucepans, we strongly recommend that you do not use metal. Choose plastic or wood.
How can I prevent food sticking when cooking?
Stainless steel cookware:
A preheated pan and lower flames are the keys to stick-free stainless steel cooking. Preheat your pan on low or medium heat for one to two minutes. You can test to see if your pan is ready by dropping a few drops of water on the pan and seeing if the water bounces around. After properly preheated, pour in 2-3 teaspoons of oil or enough to cover the bottom of the cooking surface. Before adding food, it's best to pat it dry of any moisture and allow it to reach room temperature. When adding food, make sure that there is an even sizzling sound when your food touches the pan. This indicates that your food is cooking on contact and creating a natural barrier to prevent sticking.
NEVER USE non-stick cooking sprays.
Stainless steel cookware:
A preheated pan and lower flames are the keys to stick-free stainless steel cooking. Preheat your pan on low or medium heat for one to two minutes. You can test to see if your pan is ready by dropping a few drops of water on the pan and seeing if the water bounces around. After properly preheated, pour in 2-3 teaspoons of oil or enough to cover the bottom of the cooking surface. Before adding food, it's best to pat it dry of any moisture and allow it to reach room temperature. When adding food, make sure that there is an even sizzling sound when your food touches the pan. This indicates that your food is cooking on contact and creating a natural barrier to prevent sticking.
NEVER USE non-stick cooking sprays.
Why is there a bluish discoloration after the first use?
This discoloration is a normal reaction with stainless steel and heat. It is very simple and easy to clean. Either use stainless steel/copper cleaner, or just pour a little lemon juice or vinegar into the pan and wipe it clean with a paper towel or cloth.
This discoloration is a normal reaction with stainless steel and heat. It is very simple and easy to clean. Either use stainless steel/copper cleaner, or just pour a little lemon juice or vinegar into the pan and wipe it clean with a paper towel or cloth.
Will the stainless steel handles get hot?
Made of thick stainless steel, the handles conduct heat very slowly. However, side handles can get hot faster than long handles as they are close to the pan's body. Therefore, always make sure the element you're cooking on does not exceed the size of the pan. The time spent over the heat source and the temperature setting also determines how long the handles will remain cool to the touch. Stainless steel handles attached to lids will heat up faster than side handles. For oven use, all handles will definitely get hot. It is recommended to use oven gloves when handling hot handles to avoid burning your hands.
Made of thick stainless steel, the handles conduct heat very slowly. However, side handles can get hot faster than long handles as they are close to the pan's body. Therefore, always make sure the element you're cooking on does not exceed the size of the pan. The time spent over the heat source and the temperature setting also determines how long the handles will remain cool to the touch. Stainless steel handles attached to lids will heat up faster than side handles. For oven use, all handles will definitely get hot. It is recommended to use oven gloves when handling hot handles to avoid burning your hands.
Will salt damage my cookware?
Yes. To avoid the formation of small white dots or pits, bring liquids to a boil before adding salt, then stir well. Or, add salt after food has started to cook. Pitting does not interfere with cooking performance but can diminish the beauty of the stainless steel.
Yes. To avoid the formation of small white dots or pits, bring liquids to a boil before adding salt, then stir well. Or, add salt after food has started to cook. Pitting does not interfere with cooking performance but can diminish the beauty of the stainless steel.
Why does my stainless steel pan have a white film on the inside and how do I clean it?
This white film is caused by minerals in the water or from the starch released by certain foods during the cooking process. Either use stainless steel/copper cleaner or just pour a little lemon juice or vinegar into the pan and wipe it clean with a paper towel or cloth.
This white film is caused by minerals in the water or from the starch released by certain foods during the cooking process. Either use stainless steel/copper cleaner or just pour a little lemon juice or vinegar into the pan and wipe it clean with a paper towel or cloth.
Why are there scratches and/or pit marks in my stainless steel cookware after using them just a few times?
It is possible to get scratches on the stainless steel cookware especially when using metal utensils. However scratches do not affect the performance of the cookware. We suggest using wooden or plastic utensils when cooking. We recommend not using a potato masher directly into the cookware. Add salt to water only after it has come to a boil. When salt grains are deposited on steel when cold, they will attack the steel as the heat causes them to melt. We also suggest cleaning them with a stainless steel/copper cleaner at least once a month to keep your cookware looking brilliantly shiny.
It is possible to get scratches on the stainless steel cookware especially when using metal utensils. However scratches do not affect the performance of the cookware. We suggest using wooden or plastic utensils when cooking. We recommend not using a potato masher directly into the cookware. Add salt to water only after it has come to a boil. When salt grains are deposited on steel when cold, they will attack the steel as the heat causes them to melt. We also suggest cleaning them with a stainless steel/copper cleaner at least once a month to keep your cookware looking brilliantly shiny.
Maintenance and cleaning
How do you clean a pan or pot?
Stainless steel cookware:
For daily cleaning, warm soapy water is sufficient. We recommend you to clean your pan thoroughly after each use as food films left on the pan may cause discoloration and sticking.
To get rid of stuck-on food or discoloration and stains from using too high a heat, we recommend cleaning your product with a stainless steel/copper cleaner. This can be used on the interior, as well as the exterior.
If your water has high iron content, you may notice a rusty discoloration. Use stainless steel/copper cleaner to remove this.
Stainless steel cookware:
For daily cleaning, warm soapy water is sufficient. We recommend you to clean your pan thoroughly after each use as food films left on the pan may cause discoloration and sticking.
To get rid of stuck-on food or discoloration and stains from using too high a heat, we recommend cleaning your product with a stainless steel/copper cleaner. This can be used on the interior, as well as the exterior.
If your water has high iron content, you may notice a rusty discoloration. Use stainless steel/copper cleaner to remove this.
Is it dishwasher-safe?
Dishwasher compatibility:
To extend the life of your product, we recommend hand washing only. In case of dishwasher use, it is preferable to use gentle detergents such as liquid, gel, or powder, not tablet nor sachet. Certains parts may become dulled and discolored due to action of corrosive detergents. Our warranty does not cover this type of wear.
Dishwasher compatibility:
To extend the life of your product, we recommend hand washing only. In case of dishwasher use, it is preferable to use gentle detergents such as liquid, gel, or powder, not tablet nor sachet. Certains parts may become dulled and discolored due to action of corrosive detergents. Our warranty does not cover this type of wear.
How do I remove burned food from my stainless steel cookware?
To remove burned food stains from stainless steel cookware, place cold water in the utensil and bring the water to a boil. Allow the water to cool before washing. A good cleaner may be used to complete the cleaning. The use of steel wool, a steel brush or scratchy cleaner on the polished surface is not recommended.
To remove burned food stains from stainless steel cookware, place cold water in the utensil and bring the water to a boil. Allow the water to cool before washing. A good cleaner may be used to complete the cleaning. The use of steel wool, a steel brush or scratchy cleaner on the polished surface is not recommended.
Technical support
The handle on my pan seems to have loosened slightly, what can I do about this?
Handles and knobs may loosen after a time due to the continual heating and cooling of the fixing. If this occurs, carefully re-tighten using an appropriate screwdriver, but do not over-tighten.
Handles and knobs may loosen after a time due to the continual heating and cooling of the fixing. If this occurs, carefully re-tighten using an appropriate screwdriver, but do not over-tighten.
The base of my pan is not even and has become wobbly - why
•The pan has been used on too high a heat or the wrong source of heat for the pan which has resulted in the pan base becoming warped and distorted.
•Also never put cold water into a hot pan or plunge hot cookware in cold water. Sudden changes of temperature may cause the metal to warp, resulting in an uneven base.
•The pan has been used on too high a heat or the wrong source of heat for the pan which has resulted in the pan base becoming warped and distorted.
•Also never put cold water into a hot pan or plunge hot cookware in cold water. Sudden changes of temperature may cause the metal to warp, resulting in an uneven base.
My pan seems unstable on my hob - why?
Take care when placing pans on gas hobs as the number of support legs vary and small pans in particular may need a trivet, which most gas hob manufacturers will supply with their hob or can be bought from the separately.
Take care when placing pans on gas hobs as the number of support legs vary and small pans in particular may need a trivet, which most gas hob manufacturers will supply with their hob or can be bought from the separately.
General
Which type of pans are suitable for use on an Induction Hob?
The quick way to check whether your pans work on an induction hob is to do the magnet test on the pans. This is easy, if a magnet will stick to the base of the pans they will work on a commercial induction hob.
The quick way to check whether your pans work on an induction hob is to do the magnet test on the pans. This is easy, if a magnet will stick to the base of the pans they will work on a commercial induction hob.
Where can I buy accessories, consumables or spare parts for my appliance?
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
What are the warranty conditions of my appliance?
Find more detailed information in the Warranty section of this website.
Find more detailed information in the Warranty section of this website.
FAQ COOKWARE CERAMIC NON-STICK
How to better use my product
Is ceramic non-stick cookware oven proof?
Only frying pans, saucepans or saute pans from the Ingenio range can go in the oven, thanks to their detachable handles (ensure that the detachable handle is removed). Utensils should never be used in a microwave or convection oven.
Thermo-Spot®: To what temperature does the frying pan need to be heated for the temperature indicator to change colour?
For frying pans: between 285 °F and 380 °F
This is the optimum temperature for frying and searing food. This indication helps you cook healthier and at an ideal temperature.
General recommendations
• Use plastic or wood utensils, with some ranges, you can use certain metal utensils with the exception of knives and whisks (Refer to the recommendations for use indicated on the packaging or in the instructions included with the product).
• Avoid cutting directly in the pans.
• Do not gouge the non-stick surface. Slight surface marks or abrasions are normal and will not affect the cookwares performance.
• After cooking, do not let pans boil dry and do not leave empty pans on a heated burner.
• Always select the proper electric burner size or adjust the gas burner so the flame only touches the bottom of the pan and does not climb up the sides.
• Never leave pans unattended while cooking.
• Let pans cool before cleaning.
• Wash the frying pan in hot water and washing-up liquid to remove any dust. Dry it and rub a little cooking oil into the non-stick coating before using for the first time. Remove any excess oil.
• Wash and dry your cookware after each use.
Why can a pan turn gondola-shaped?
A pan warps under thermal shock (an overheated empty pan, a hot pan in contact with cold water or placed on a cold surface, etc.).
Before cleaning the pan, let it cool to room temperature.
A warped pan will give poor cooking results.
Can I put my pans into the microwave?
Pans should NEVER be used in a microwave oven.
What type of utensils should I use?
You should refer to the recommendations for use indicated on the packaging or in the instructions included with the product.
Depending on the range, most metal utensils can be used except knives, forks and whisks. However, care should be exercised when using any metal utensil. Avoid using sharp edged utensils and avoid cutting directly in the pan. Do not stab or gouge the non-stick surface.
However, to extend the life of your frying pans and saucepans, we strongly recommend that you do not use metal. Choose plastic or wood.
Is it useful to cook at high temperatures with my non-stick cookware?
No. Cooking at high temperature does not result in a significant decrease in cooking time and certainly does not contribute to the quality of the food, so cooking at medium temperatures is highly recommended. Another reason for this recommendation is that high temperature cooking might damage the non-stick coating.
Can I cook in it without oil?
To extend the life of the coating, you should use a small amount of oil when stir-frying or grilling. You do not need oil when boiling or stewing.
How can I prevent food sticking when cooking?
Non-stick cookware:
Non-stick utensils are specially designed so that food does not stick. However, the pan or pot has to be properly maintained.
For that purpose, please observe the following tips: slightly oil the pan before first use and then wash and dry it, repeat the process from time to time if you wash the pan regularly in the dishwasher.
It is also necessary to avoid overheating and scratches, in particular due to use of metal accessories (spatulas, ladles) and/or due to cleaning with a scouring sponge.
Maintenance and cleaning
How do you clean a pan or pot?
Non-stick cookware:
Cleaning by hand in soapy water is enough.
The pan must be cleaned each time it's used to remove the film of grease that can stay on the surface. If the pan is only wiped with a paper towel or rinsed in water, the film won't be fully removed and may cook the next time you use the pan: stains may appear.
Non-stick pans must not be cleaned with scouring powders or scouring pads. A nylon sponge is ideal for both the interior and exterior of the pan.
Is it dishwasher-safe?
Some parts are dishwasher-safe and other parts aren't.
Dishwasher compatibility:
• Pot/frying pan part: To extend the life of your product, we recommend hand washing only. In case of dishwasher use, it is preferable to use gentle detergents such as liquid, gel, or powder, not tablet nor sachet. Certains parts may become dulled and discolored due to action of corrosive detergents. Our guarantee does not cover this type of wear.
• Special handle (such as wood or removable handles like Ingenio): NO, hand washing only, recommended with a non-abrasive sponge.
• Cooking lid (excluding knob of magnet-types): YES.
• Detachable lid knobs of magnet-types: NO, it may result in rusting.
• Storage seal lid: NO, it may result in deformation.
To prolong the life of your pan, we recommend hand washing with a non-abrasive sponge. For dishwasher use, it is preferable to use gentle detergents such as a liquid or gel.
How do I remove burned food from my ceramic nonstick cookware?
To remove burned food stains from ceramic nonstick cookware, place cold water in the utensil and bring the water to a boil. Allow the water to cool before washing. A good cleaner may be used to complete the cleaning. The use of steel wool, a steel brush or scratchy cleaner on the polished surface is not recommended.
Technical support
The handle on my pan seems to have loosened slightly, what can I do about this?
Handles and knobs may loosen after a time due to the continual heating and cooling of the fixing. If this occurs, carefully re-tighten using an appropriate screwdriver, but do not over-tighten.
The non-stick coating in my frying pan is now sticking - why?
• A build up of food deposits/residue may have formed on the pan which may originally be the result of an item of food being allowed to overcook in the pan. This can normally be cleaned by filling the pan with water and washing up liquid and leaving overnight. Then use a paste made up of bicarbonate of soda and water rubbed gently over the pan with a non-abrasive sponge (a non-stick scouring sponge). The non-stick coating should then be reconditioned with a little cooking oil wiped over the surface with a paper kitchen towel.
• The frying pan may have been overheated causing damage and discolouration to the non-stick coating. When pans are regularly overheated this will lead to a weakening of the non-stick coating. The red Thermo-Spot in frypans is a heat indicator and tells you when the pan has reached the perfect cooking temperature. When the spot turns solid red reduce the heat to maintain the temperature. Do not continue to heat the pan on a high heat as this will result in the pan and the non-stick surface becoming overheated.
• If cleaned in a dishwasher, after each use re-coat the non-stick interior with cooking oil to prevent the non-stick from drying out and ensure the best non-stick performance.
The base of my pan is not even and has become wobbly - why?
• The pan has been used on too high a heat or the wrong source of heat for the pan which has resulted in the pan base becoming warped and distorted.
• Also never put cold water into a hot pan or plunge hot cookware in cold water. Sudden changes of temperature may cause the metal to warp, resulting in an uneven base.
My pan seems unstable on my hob - why?
Take care when placing pans on gas hobs as the number of support legs vary and small pans in particular may need a trivet, which most gas hob manufacturers will supply with their hob or can be bought from the separately.
The edge of the pot/frying pan is deformed.
Excessive force on the outside of aluminium pots or frying pans resulting, for example, from them being dropped or hit may result in deformations of the pots/pans. (The pot/frying pan will not deform as result of cooking heat.)
General
Does T-fal cookware contain PFOA?
NO. Cookware items with T-fal non-stick coating do not contain PFOA. This is regularly checked by independent laboratories, which verify the absence of PFOA in the finished products. Since 2003, tests have regularly been performed by these independent laboratories in many countries (Aromalyse and Ianesco in France, TüvSud in Hong Kong and SGS in China). These tests have systematically proven the absence of PFOA in products with T-fal non-stick coating.
Can a scratched non-stick pan be recoated?
No, the non-stick coating must be applied during the initial manufacturing process.
Will the non-stick coating wear off?
It is very rare for the non-stick coating to wear off under normal household use. Proper use and care will allow for better performance over time. Most cases of non-stick wearing have evidence of overheating, scratching and/or abrasive cleaning.
We read and we hear that non-stick coatings are dangerous for health - is this true?
There is, at the moment, much confusion about non-stick coatings, which are sometimes related to PFOA. However, T-fal non-stick coatings are made of PTFE, the abbreviation of the scientific name Polytetrafluoroethylene, and this material is recognised as harmless by public health agencies in Europe and in the United States. PFOA and PTFE are two completely different elements. In summary, cookware with T-fal non-stick coatings are made of PTFE and do not contain PFOA. Furthermore, for more than 20 years, T-fal made a commitment not to use lead or cadmium in the whole of its cookware range in order to serve as a guarantee of the harmlessness of all its products.
Do you use cadmium or lead in your T-fal cookware?
There is neither cadmium nor lead in the non-stick coatings and enamel of our T-fal cookware. All of our cookware has been designed and manufactured without lead or cadmium for more than 20 years.
What is the T-fal non-stick coating made of, and is it safe?
T-fal non-stick coating is a technical coating made from a polymer name polytetrafluoroethylene (PTFE). It is PTFE which gives the cookware the non-stick properties. Public health authorities in Europe and in the USA (ANSES, EFSA, FDA) demonstrated that PTFE is an inert substance which does not chemically react with food, water or domestic cleaning products. It is totally harmless in case of ingestion. These Public health authorities confirmed the harmlessness of PTFE non-stick coatings in cookware. In fact, PTFE is so safe that it is frequently used in the medical profession to coat pacemakers and the tiny tubes made to replace arteries. It is also used for surgical procedures for the benefit of patients with severe kidney disease, and some joint prostheses are also partly coated with PTFE.
Which type of pans are suitable for use on an Induction Hob?
The quick way to check whether your pans work on an induction hob is to do the magnet test on the pans. This is easy, if a magnet will stick to the base of the pans they will work on a commercial induction hob.
What is the service life of the non-stick coating?
It is difficult to give a number of years, because the service life will differ depending on the conditions of usage and frequency of use. To extend its service life, you should protect it from unnecessarily high temperatures and refrain from heating a pan empty. A medium to low heat is sufficient. Do not store cooked food for a long time (one day or longer).
Where can I buy accessories, consumables or spare parts for my appliance?
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
What are the warranty conditions of my appliance?
Find more detailed information in the Warranty section of this website.
FAQ HYBRIDMESH
Learn more about HybridMesh Technology
What is T-fal’s HybridMesh Technology?
Is our innovative technology that seamlessly blends the high performance of exposed stainless steel for superior searing power and the convenience of our non-stick coating for easy cleaning.
What differentiates T-fal HybridMesh Technology from a traditional T-fal non-stick coating?
T-fal’s traditional nonstick coatings provide a smooth surface that prevents food from sticking, allowing you to cook with little to no oil and making cleanup easy. Unlike a traditional nonstick pan, T-fal’s HybridMesh is designed to provide superior searing performance thanks to its exposed stainless-steel pattern, which is why the pan requires preheating and a small amount of oil (like any stainless-steel pan) to prevent food from sticking.
What are HybridMesh pans Ideal for?
T-fal HybridMesh pans seamlessly blend the high performance of stainless steel to provide superior searing power with the convenience of our nonstick coating for easy cleanup, making these pans ideal for cooking steaks, pork chops, chicken breasts, fish fillets, or stir-fried and sautéed vegetables.
T-fal HybridMesh pans seamlessly blend the high performance of stainless steel to provide superior searing power with the convenience of our nonstick coating for easy cleanup, making these pans ideal for cooking steaks, pork chops, chicken breasts, fish fillets, or stir-fried and sautéed vegetables.
How to better use my product
Is non-stick cookware oven proof?
Only frying pans, saucepans or saute pans from the Ingenio range can go in the oven, thanks to their detachable handles (ensure that the detachable handle is removed). Utensils should never be used in a microwave or convection oven.
General recommendations
• You can use certain metal utensils with the exception of knives and whisks (Refer to the recommendations for use indicated on the packaging or in the instructions included with the product).
• Avoid cutting directly in the pans.
• After cooking, do not let pans boil dry and do not leave empty pans on a heated burner.
• Always select the proper electric burner size or adjust the gas burner so the flame only touches the bottom of the pan and does not climb up the sides.
• Never leave pans unattended while cooking.
• Let pans cool before cleaning.
• Wash the frying pan in hot water and washing-up liquid to remove any dust.
• Wash and dry your cookware after each use.
Why can a pan turn gondola-shaped?
A pan warps under thermal shock (an overheated empty pan, a hot pan in contact with cold water or placed on a cold surface, etc.).
Before cleaning the pan, let it cool to room temperature.
A warped pan will give poor cooking results.
Can I put my pans into the microwave?
Pans should NEVER be used in a microwave oven.
What type of utensils should I use?
You should refer to the recommendations for use indicated on the packaging or in the instructions included with the product.
Depending on the range, most metal utensils can be used except knives, forks and whisks. However, care should be exercised when using any metal utensil. Avoid using sharp edged utensils and avoid cutting directly in the pan.
However, to extend the life of your frying pans and saucepans, we strongly recommend that you do not use metal. Choose plastic or wood.
How can I prevent food sticking when cooking?
HybridMesh:
For the best performance, start by preheating your HybridMesh pan on medium-low heat. Once preheated, add a small amount of oil and let it warm up. Your pan is now ready to sear!
Why is there a bluish discolouration after the first use?
This discolouration is a normal reaction with stainless steel and heat. It is very simple and easy to clean. Either use stainless steel/copper cleaner, or just pour a little lemon juice or vinegar into the pan and wipe it clean with a paper towel or cloth.
Will the stainless steel handles get hot?
Made of thick stainless steel, the handles conduct heat very slowly. However, side handles can get hot faster than long handles as they are close to the pan's body. Therefore, always make sure the element you're cooking on does not exceed the size of the pan. The time spent over the heat source and the temperature setting also determines how long the handles will remain cool to the touch. Stainless steel handles attached to lids will heat up faster than side handles. For oven use, all handles will definitely get hot. It is recommended to use oven gloves when handling hot handles to avoid burning your hands.
Will salt damage my cookware?
Yes. To avoid the formation of small white dots or pits, bring liquids to a boil before adding salt, then stir well. Or, add salt after food has started to cook. Pitting does not interfere with cooking performance but can diminish the beauty of the stainless steel.
Why does my stainless steel pan have a white film on the inside and how do I clean it?
This white film is caused by minerals in the water or from the starch released by certain foods during the cooking process. Either use stainless steel/copper cleaner or just pour a little lemon juice or vinegar into the pan and wipe it clean with a paper towel or cloth.
Why are there scratches and/or pit marks in my stainless steel cookware after using them just a few times?
It is possible to get scratches on the stainless steel cookware especially when using metal utensils. However scratches do not affect the performance of the cookware. We suggest using wooden or plastic utensils when cooking. We recommend not using a potato masher directly into the cookware. Add salt to water only after it has come to a boil. When salt grains are deposited on steel when cold, they will attack the steel as the heat causes them to melt. We also suggest cleaning them with a stainless steel/copper cleaner at least once a month to keep your cookware looking brilliantly shiny.
Maintenance and cleaning
How do you clean a pan or pot?
HybridMesh:
To keep the good performance of your HybridMesh pans, we recommend the next steps: First allow the pan to cool prior to cleaning. Rinse off any excess food with warm water and then wash with a soft sponge or a dish cloth.
Is it dishwasher-safe?
Dishwasher compatibility:
To extend the life of your product, we recommend hand washing only. In case of dishwasher use, it is preferable to use gentle detergents such as liquid, gel, or powder, not tablet nor sachet. Certains parts may become dulled and discolored due to action of corrosive detergents. Our warranty does not cover this type of wear.
How do I remove burned food from my stainless steel cookware?
To remove burned food stains from stainless steel cookware, place cold water in the utensil and bring the water to a boil. Allow the water to cool before washing. A good cleaner may be used to complete the cleaning. The use of steel wool, a steel brush or scratchy cleaner on the polished surface is not recommended.
Technical support
The handle on my pan seems to have loosened slightly, what can I do about this?
Handles and knobs may loosen after a time due to the continual heating and cooling of the fixing. If this occurs, carefully re-tighten using an appropriate screwdriver, but do not over-tighten.
The base of my pan is not even and has become wobbly - why
•The pan has been used on too high a heat or the wrong source of heat for the pan which has resulted in the pan base becoming warped and distorted.
•Also never put cold water into a hot pan or plunge hot cookware in cold water. Sudden changes of temperature may cause the metal to warp, resulting in an uneven base.
My pan seems unstable on my hob - why?
Take care when placing pans on gas hobs as the number of support legs vary and small pans in particular may need a trivet, which most gas hob manufacturers will supply with their hob or can be bought from the separately.
General
Which type of pans are suitable for use on an Induction Hob?
The quick way to check whether your pans work on an induction hob is to do the magnet test on the pans. This is easy, if a magnet will stick to the base of the pans they will work on a commercial induction hob.
Where can I buy accessories, consumables or spare parts for my appliance?
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
What are the warranty conditions of my appliance?
Find more detailed information in the Warranty section of this website.
FAQ INGENIO
How to better use my product?
Recommendations for Ingenio handles:
• Remove the handle during cooking when it is not required to prevent it from overheating and ensure its durability.
• Overheating the handle can damage or break it. The handle may no longer function correctly, and the pan could fall, posing a burn risk. If you notice any heat damage to the handle, stop using it and replace it with a new one.
• Wash the handle by hand.
Caution: Never press on the unlocking buttons while handling the pan. Keep the lever closed with your fingers. Refer to the user guide.
Is it okay to use a glass lid with a silicon edge for regular cooking?
The upper temperature limit of the silicon parts is 480°F, so it can be used for cooking. However, if it comes into contact with direct flame due to not being flush on the pot, the silicon may change color, become deformed, or the glass may crack.
Can I leave my handle on the cookware while I am cooking with it on the stove?
It is recommended to remove the handle during cooking when it is not required to prevent it from overheating and ensure its durability.
It is recommended to remove the handle during cooking when it is not required to prevent it from overheating and ensure its durability.
Is non-stick cookware oven proof?
Only frying pans, saucepans, or sauté pans from the Ingenio range can go in the oven, thanks to their detachable handles (ensure the handle is removed). Utensils should never be used in a microwave or convection oven.
Thermo-Spot®: To what temperature does the frying pan need to be heated for the temperature indicator to change colour?
For frying pans: between 285°F and 380°F.
This is the optimum temperature for frying and searing food. This indication helps you cook healthier and at an ideal temperature.
General Recommendations
• Use plastic or wooden utensils. With some ranges, certain metal utensils can be used—except knives and whisks (refer to the product packaging or instructions).
• Avoid cutting directly in the pans.
• Do not gouge the non-stick surface. Slight surface marks or abrasions are normal and do not affect performance.
• Do not let pans boil dry or leave empty pans on a heated burner after cooking.
• Always select the proper electric burner size or adjust the gas flame to touch only the pan bottom.
• Never leave pans unattended while cooking.
• Let pans cool before cleaning.
• Before first use, wash in hot water with dish soap, dry, then rub a small amount of cooking oil into the non-stick coating. Remove any excess oil.
• Wash and dry your cookware after each use.
Why can a pan turn gondola-shaped?
A pan can warp under thermal shock (e.g., overheated when empty, or contact with cold water or surfaces).
Let the pan cool to room temperature before cleaning.
A warped pan will give poor cooking results.
Can I put my pans into the microwave?
Pans should NEVER be used in a microwave oven.
What type of utensils should I use?
Refer to the packaging or instructions provided with the product.
Most metal utensils can be used (except knives, forks, and whisks). However, use caution—avoid sharp edges, do not cut inside the pan, and avoid stabbing or gouging the non-stick surface.
To extend the life of your cookware, we recommend using plastic or wooden utensils instead of metal.
Refer to the packaging or instructions provided with the product.
Most metal utensils can be used (except knives, forks, and whisks). However, use caution—avoid sharp edges, do not cut inside the pan, and avoid stabbing or gouging the non-stick surface.
To extend the life of your cookware, we recommend using plastic or wooden utensils instead of metal.
Is it useful to cook at high temperatures with my non-stick cookware?
No. Cooking at high temperatures does not significantly reduce cooking time and does not improve food quality. In fact, it may damage the non-stick coating. Cooking at medium temperatures is highly recommended.
Can I cook in it without oil?
To extend the life of the non-stick coating, use a small amount of oil when stir-frying or grilling. Oil is not needed when boiling or stewing.
How can I prevent food sticking when cooking?
Non-stick cookware:
Non-stick cookware is specially designed to prevent food from sticking, but it must be properly maintained.
Here are some tips:
• Slightly oil the pan before first use, then wash and dry it.
• Repeat this process occasionally, especially if washing in the dishwasher.
• Avoid overheating and scratches, particularly from metal utensils (like spatulas or ladles) or scouring sponges.
Maintenance and cleaning
Can I put the Ingenio handle in the dishwasher?
Over time, this may affect the efficiency of the open/close mechanism.
How do you clean a pan or pot?
Non-stick cookware:
Cleaning by hand in soapy water is sufficient.
The pan must be cleaned after each use to remove the thin film of grease that can remain on the surface. If only wiped with a paper towel or rinsed with water, this film won’t be fully removed and may cook onto the surface the next time—resulting in stains.
Non-stick pans should not be cleaned with scouring powders or abrasive pads. A nylon sponge is ideal for both the interior and exterior.
Is it dishwasher-safe?
Some parts are dishwasher-safe, while others are not.
Dishwasher compatibility:
• Pot/frying pan: To extend product life, hand washing is recommended. If using a dishwasher, choose gentle detergents (liquid, gel, or powder). Avoid tablets or sachets. Some parts may become dulled or discolored due to corrosive detergents. This type of wear is not covered under warranty.
• Ingenio handle: NO. Hand wash only with a non-abrasive sponge.
• Cooking lid (excluding magnet-type knob): YES.
• Detachable lid knobs (magnet-type): NO. May rust.
• Storage seal lid: NO. May deform.
To prolong the life of your pan, we recommend hand washing with a non-abrasive sponge. If using a dishwasher, use mild detergents like liquid or gel.
Technical support
Why can't I open the Ingenio handle?
If you have put the handle in the dishwasher or left it on a pan while cooking (on the hob or in the oven), this can affect the efficiency of the open/close mechanism.
The handle cannot be repaired and must be replaced. Please visit our accessories store.
Are the lids of Ingenio cookware oven-safe?
No. You must remove the lid before placing the pan in the oven.
The handle on my pan seems to have loosened slightly, what can I do about this?
Handles and knobs may loosen over time due to repeated heating and cooling. If this occurs, carefully re-tighten using a suitable screwdriver. Avoid over-tightening.
The non-stick coating in my frying pan is now sticking — why?
• A buildup of food residue may have formed from overcooked items. Fill the pan with warm water and dish soap, leave overnight, then gently scrub with a paste of baking soda and water using a non-abrasive sponge. Recondition the surface by rubbing a small amount of cooking oil with a paper towel.
• Overheating the frying pan can cause damage and discoloration to the non-stick coating. The Thermo-Spot indicator shows when the ideal cooking temperature is reached (solid red). Lower the heat at that point to prevent overheating.
• If cleaned in a dishwasher, re-coat the interior with cooking oil after each wash to maintain non-stick performance.
The base of my pan is not even and has become wobbly — why?
• The pan may have been used on too high a heat or on an incompatible heat source, causing the base to warp.
• Avoid putting cold water into a hot pan or plunging it into cold water—sudden temperature changes can warp the metal and result in an uneven base.
My pan seems unstable on my hob — why?
On gas hobs, support legs may vary, especially for small pans. A trivet may be needed, which is often provided by hob manufacturers or can be purchased separately.
The edge of the pot/frying pan is deformed. — why?
Excessive force (such as dropping or hitting the pan) may cause deformation. Cooking heat alone does not deform the cookware.
General
Can I use the Ingenio handle on items of cookware that are not from the Ingenio range?
No. The Ingenio handle is designed exclusively for T-fal Ingenio cookware. If your pan becomes misshapen, stop using it. If you continue using it, ensure the handle fits securely—but this is at your own risk.
What is a seal lid?
A seal lid is for temporary food storage only.
1. Do not use it for heating or place it in the oven.
2. Avoid storing food in it for over a day to prevent corrosion or coating damage.
3. Keep it away from open flames.
4. Do not use it while food or cookware is still hot.
5. Strongly colored foods may stain the lid (e.g., ketchup, curry, carrots).
Does T-fal cookware contain PFOA?
No. T-fal non-stick cookware does not contain PFOA. This is regularly confirmed by independent laboratories such as Aromalyse, Ianesco, TüvSud, and SGS across multiple countries.
Can a scratched non-stick pan be recoated?
No. Non-stick coating is applied during the manufacturing process and cannot be reapplied afterward.
Will the non-stick coating wear off?
With proper use and care, the non-stick coating is highly durable. Wear is typically caused by overheating, scratching, or abrasive cleaning.
We read and hear that non-stick coatings are dangerous for health — is this true?
There is confusion between PFOA and PTFE. T-fal uses PTFE, which is considered safe by health authorities in Europe and the U.S. (EFSA, FDA, ANSES). T-fal products have not used lead or cadmium for over 20 years.
Do you use cadmium or lead in your T-fal cookware?
No. T-fal cookware has been manufactured without cadmium or lead in its coatings and enamel for over two decades.
What is the T-fal non-stick coating made of, and is it safe?
T-fal’s non-stick coating is made from polytetrafluoroethylene (PTFE), an inert substance proven to be safe by health authorities in Europe and the U.S. It does not chemically react with food and is even used in medical applications such as pacemakers, joint prostheses, and kidney treatments.
Which type of pans are suitable for use on an induction hob?
You can check induction compatibility with a simple magnet test: if a magnet sticks to the bottom of the pan, it’s suitable for induction cooking. p>
What is the service life of the non-stick coating?
The lifespan varies depending on usage and care. To extend it, avoid overheating, do not heat the pan empty, and use medium to low heat. Avoid storing cooked food in the pan for extended periods.
Where can I buy accessories, consumables or spare parts for my appliance?
Please visit the “Accessories” section of our website to find what you need for your product.
What are the warranty conditions of my appliance?
For detailed information, please refer to the Warranty section of our website.
FAQ INGENIO STAINLESS STEEL
How to better use my product?
Recommendations for Ingenio handles:
• Remove the handle during cooking when it is not required to prevent it from overheating and ensure its durability.
• Overheating the handle can damage or break it. The handle may no longer function correctly, and the pan could fall, posing a burn risk. If you notice any heat damage to the handle, stop using it and replace it with a new one.
• Wash the handle by hand.
Caution: Never press on the unlocking buttons while handling the pan. Keep the lever closed with your fingers. Refer to the user guide.
Is it okay to use a glass lid with a silicon edge for regular cooking?
The upper temperature limit of the silicon parts is 480°F, so it can be used for cooking. However, if it comes into contact with direct flame due to not being flush on the pot, the silicon may change color, become deformed, or the glass may crack.
Can I leave my handle on the cookware while I am cooking with it on the stove?
It is recommended to remove the handle during cooking when it is not required to prevent it from overheating and ensure its durability.
It is recommended to remove the handle during cooking when it is not required to prevent it from overheating and ensure its durability.
Is non-stick cookware oven proof?
Only frying pans, saucepans or saute pans from the Ingenio range can go in the oven, thanks to their detachable handles (ensure that the detachable handle is removed). Utensils should never be used in a microwave or convection oven.
Thermo-Spot®: To what temperature does the frying pan need to be heated for the temperature indicator to change colour?
For frying pans: between 285°F and 380°F.
This is the optimum temperature for frying and searing food. This indication helps you cook healthier and at an ideal temperature.
General Recommendations
• Use plastic or wooden utensils. With some ranges, certain metal utensils can be used—except knives and whisks (refer to the product packaging or instructions).
• Avoid cutting directly in the pans.
• Do not gouge the non-stick surface. Slight surface marks or abrasions are normal and do not affect performance.
• Do not let pans boil dry or leave empty pans on a heated burner after cooking.
• Always select the proper electric burner size or adjust the gas flame to touch only the pan bottom.
• Never leave pans unattended while cooking.
• Let pans cool before cleaning.
• Before first use, wash in hot water with dish soap, dry, then rub a small amount of cooking oil into the non-stick coating. Remove any excess oil.
• Wash and dry your cookware after each use.
Why can a pan turn gondola-shaped?
A pan can warp under thermal shock (e.g., overheated when empty, or contact with cold water or surfaces).
Let the pan cool to room temperature before cleaning.
A warped pan will give poor cooking results.
Can I put my pans into the microwave?
Pans should NEVER be used in a microwave oven.
What type of utensils should I use?
You should refer to the recommendations for use indicated on the packaging or in the instructions included with the product.
Depending on the range, most metal utensils can be used except knives, forks and whisks. However, care should be exercised when using any metal utensil. Avoid using sharp edged utensils and avoid cutting directly in the pan. Do not stab or gouge the non-stick surface.br>
To extend the life of your cookware, we recommend using plastic or wooden utensils instead of metal.
You should refer to the recommendations for use indicated on the packaging or in the instructions included with the product.
Depending on the range, most metal utensils can be used except knives, forks and whisks. However, care should be exercised when using any metal utensil. Avoid using sharp edged utensils and avoid cutting directly in the pan. Do not stab or gouge the non-stick surface.br>
To extend the life of your cookware, we recommend using plastic or wooden utensils instead of metal.
Is it useful to cook at high temperatures with my non-stick cookware?
No. Cooking at high temperatures does not significantly reduce cooking time and does not improve food quality. In fact, it may damage the non-stick coating. Cooking at medium temperatures is highly recommended.
Can I cook in it without oil?
To extend the life of the non-stick coating, use a small amount of oil when stir-frying or grilling. Oil is not needed when boiling or stewing.
How can I prevent food sticking when cooking?
Non-stick cookware:
Non-stick cookware is specially designed to prevent food from sticking, but it must be properly maintained.
Here are some tips:
•Non-stick utensils are specially designed so that food does not stick. However, the pan or pot has to be properly maintained.
•For that purpose, please observe the following tips: slightly oil the pan before first use and then wash and dry it, repeat the process from time to time if you wash the pan regularly in the dishwasher.
•It is also necessary to avoid overheating and scratches, in particular due to use of metal accessories (spatulas, ladles) and/or due to cleaning with a scouring sponge.
Stainless Steel Cookware:
Here are some tips:
•A preheated pan and lower flames are the keys to stick-free stainless steel cooking. Preheat your pan on low or medium heat for one to two minutes. You can test to see if your pan is ready by dropping a few drops of water on the pan and seeing if the water bounces around. After properly preheated, pour in 2-3 teaspoons of oil or enough to cover the bottom of the cooking surface. Before adding food, it's best to pat it dry of any moisture and allow it to reach room temperature. When adding food, make sure that there is an even sizzling sound when your food touches the pan. This indicates that your food is cooking on contact and creating a natural barrier to prevent sticking. Allow food to cook without disturbing it until the correct doneness is achieved. The natural sugars in your food caramelize on the cooked surface, developing great flavors and lifting your food off of the cooking surface naturally. If the sound that food makes on initial contact with the pan is more of a crackle than a sizzle, your heat is too high, and sticking may occur.
•NEVER USE non-stick cooking sprays.
Maintenance and cleaning
Can I put the Ingenio handle in the dishwasher?
Over time, this may affect the efficiency of the open/close mechanism.
How do you clean a pan or pot?
Non-stick cookware:
Cleaning by hand in soapy water is sufficient.
The pan must be cleaned after each use to remove the thin film of grease that can remain on the surface. If only wiped with a paper towel or rinsed with water, this film won’t be fully removed and may cook onto the surface the next time—resulting in stains.
Non-stick pans should not be cleaned with scouring powders or abrasive pads. A nylon sponge is ideal for both the interior and exterior.
Is it dishwasher-safe?
Some parts are dishwasher-safe, while others are not.
Dishwasher compatibility:
• Pot/frying pan: To extend product life, hand washing is recommended. If using a dishwasher, choose gentle detergents (liquid, gel, or powder). Avoid tablets or sachets. Some parts may become dulled or discolored due to corrosive detergents. This type of wear is not covered under warranty.
• Ingenio handle: NO. Hand wash only with a non-abrasive sponge.
• Cooking lid (excluding magnet-type knob): YES.
• Detachable lid knobs (magnet-type): NO. May rust.
• Storage seal lid: NO. May deform.
To prolong the life of your pan, we recommend hand washing with a non-abrasive sponge. If using a dishwasher, use mild detergents like liquid or gel.
How do I remove burned food from my stainless steel cookware?
To remove burned food stains from stainless steel cookware, place cold water in the utensil and bring the water to a boil. Allow the water to cool before washing. A good cleaner may be used to complete the cleaning. The use of steel wool, a steel brush or scratchy cleaner on the polished surface is not recommended.
Technical support
Why can't I open the Ingenio handle?
If you have put the handle in the dishwasher or left it on a pan while cooking (on the hob or in the oven), this can affect the efficiency of the open/close mechanism.
The handle cannot be repaired and must be replaced. Please visit our accessories store.
Are the lids of Ingenio cookware oven-safe?
No. You must remove the lid before placing the pan in the oven.
The handle on my pan seems to have loosened slightly, what can I do about this?
Handles and knobs may loosen over time due to repeated heating and cooling. If this occurs, carefully re-tighten using a suitable screwdriver. Avoid over-tightening.
The non-stick coating in my frying pan is now sticking — why?
• A buildup of food residue may have formed from overcooked items. Fill the pan with warm water and dish soap, leave overnight, then gently scrub with a paste of baking soda and water using a non-abrasive sponge. Recondition the surface by rubbing a small amount of cooking oil with a paper towel.
• Overheating the frying pan can cause damage and discoloration to the non-stick coating. The Thermo-Spot indicator shows when the ideal cooking temperature is reached (solid red). Lower the heat at that point to prevent overheating.
• If cleaned in a dishwasher, re-coat the interior with cooking oil after each wash to maintain non-stick performance.
The base of my pan is not even and has become wobbly — why?
• The pan may have been used on too high a heat or on an incompatible heat source, causing the base to warp.
• Also never put cold water into a hot pan or plunge hot cookware in cold water. Sudden changes of temperature may cause the metal to warp, resulting in an uneven base.
My pan seems unstable on my hob — why?
Take care when placing pans on gas hobs as the number of support legs vary and small pans in particular may need a trivet, which most gas hob manufacturers will supply with their hob or can be bought from the separately.
The edge of the pot/frying pan is deformed. — why?
Excessive force (such as dropping or hitting the pan) may cause deformation. Cooking heat alone does not deform the cookware.
General
Can I use the Ingenio handle on items of cookware that are not from the Ingenio range?
No. The Ingenio handle is designed exclusively for T-fal Ingenio cookware. If your pan becomes misshapen, stop using it. If you continue using it, ensure the handle fits securely—but this is at your own risk.
What is a seal lid?
A seal lid is for temporary food storage only.
1. Do not use it for heating or place it in the oven.
2. Avoid storing food in it for over a day to prevent corrosion or coating damage.
3. Keep it away from open flames.
4. Do not use it while food or cookware is still hot.
5. Strongly colored foods may stain the lid (e.g., ketchup, curry, carrots).
Does T-fal cookware contain PFOA?
No. T-fal non-stick cookware does not contain PFOA. This is regularly confirmed by independent laboratories such as Aromalyse, Ianesco, TüvSud, and SGS across multiple countries.
Can a scratched non-stick pan be recoated?
No, the non-stick coating must be applied during the initial manufacturing process.
Will the non-stick coating wear off?
It is very rare for the non-stick coating to wear off under normal household use. Proper use and care will allow for better performance over time. Most cases of non-stick wearing have evidence of overheating, scratching and/or abrasive cleaning.
We read and hear that non-stick coatings are dangerous for health — is this true?
There is confusion between PFOA and PTFE. T-fal uses PTFE, which is considered safe by health authorities in Europe and the U.S. (EFSA, FDA, ANSES). T-fal products have not used lead or cadmium for over 20 years.
Do you use cadmium or lead in your T-fal cookware?
No. T-fal cookware has been manufactured without cadmium or lead in its coatings and enamel for over two decades.
What is the T-fal non-stick coating made of, and is it safe?
T-fal’s non-stick coating is made from polytetrafluoroethylene (PTFE), an inert substance proven to be safe by health authorities in Europe and the U.S. It does not chemically react with food and is even used in medical applications such as pacemakers, joint prostheses, and kidney treatments.
Which type of pans are suitable for use on an induction hob?
The quick way to check whether your pans work on an induction hob is to do the magnet test on the pans. This is easy, if a magnet will stick to the base of the pans they will work on a commercial induction hob.
What is the service life of the non-stick coating?
It is difficult to give a number of years, because the service life will differ depending on the conditions of usage and frequency of use. To extend its service life, you should protect it from unnecessarily high temperatures and refrain from heating a pan empty. A medium to low heat is sufficient. Do not store cooked food for a long time (one day or longer).
Where can I buy accessories, consumables or spare parts for my appliance?
Please visit the “Accessories” section of our website to find what you need for your product.
What are the warranty conditions of my appliance?
For detailed information, please refer to the Warranty section of our website.
FAQ KNIVES
How to better use my product?
What is the best way to maintain performance of kitchen knives?
These T-fal knives can be kept in top condition through regular sharpening and hand washing.
These T-fal knives can be kept in top condition through regular sharpening and hand washing.
Maintenance and cleaning
How should kitchen knives be cleaned?
T-fal recommends hand washing knives with a non-abrasive sponge and towel drying with care.
T-fal recommends hand washing knives with a non-abrasive sponge and towel drying with care.
General
Where can I dispose of my appliance at the end of its life span?
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local waste collection point.
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local waste collection point.
Where can I buy accessories, consumables or spare parts for my appliance?
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
What are the guarantee conditions of my appliance?
Find more detailed information in the Warranty section of this website.
Find more detailed information in the Warranty section of this website.
I've just opened my new appliance and I think there is a part missing. What should I do?
If you believe that one part is missing, please call Customer Services Center and we will help you find a suitable solution.
If you believe that one part is missing, please call Customer Services Center and we will help you find a suitable solution.
FAQ BAKEWARE
How to better use my product?
What utensils should I use in my mold?
Always use wooden or plastic utensils. Never use metal utensils.
Always use wooden or plastic utensils. Never use metal utensils.
General
What is the size indicated for a mold: external dimensions or internal dimensions?
Most often the dimensions indicated on the packaging are internal, but in any case a small diagram indicates what the dimensions correspond to, it is necessary to refer to this diagram to interpret them.
Most often the dimensions indicated on the packaging are internal, but in any case a small diagram indicates what the dimensions correspond to, it is necessary to refer to this diagram to interpret them.
Will the non-stick coating wear out?
It is very rare for the non-stick coating to experience wear and tear under normal use. Proper use and care will preserve the performance of the utensils over time. Most cases of wear and tear on the non-stick coating come from overheating, scratches (due in particular to the use of metal accessories such as spatulas) and/or cleaning with an abrasive sponge.
It is very rare for the non-stick coating to experience wear and tear under normal use. Proper use and care will preserve the performance of the utensils over time. Most cases of wear and tear on the non-stick coating come from overheating, scratches (due in particular to the use of metal accessories such as spatulas) and/or cleaning with an abrasive sponge.
